Assignment 3 Unit 5 Help

http://www.hotelnewsnow.com/Articles.aspx/7252/Be-my-guest-7-ways-to-improve-service

http://www.hotelnewsresource.com/article29890Five_Tips_to_Improve_Hotel_Customer_Service_with_User_Generated_Reviews___By_Carol_Verret.html

http://www.mintek.com/blog/eam-cmms/improve-hotel-customer-service/

http://knowledge.wharton.upenn.edu/article.cfm?articleid=2954

http://www.mobilemarketer.com/cms/news/commerce/3875.html

https://www.profitablehospitality.com/public/How_to_Improve_Customer_Service_in_Your_Restaurant_Hotel_Club_or_Bar.cfm

http://htihospitality.wordpress.com/2011/03/26/can-technology-improve-guest-service-quality-in-hotels/

http://hotelexecutive.com/business_review/1629/how-employee-satisfaction-can-improve-customer-service